This partner has proven competency and demonstrated customer success for the following areas:
Combining Oracle’s leading advertising and customer experience solutions with Infobip’s best-in-class omnichannel platform to orchestrate powerful interactions, companies increase customer satisfaction, boost sales, and improve campaign performance.
Key channels from Infobip’s portfolio integrated with Oracle Advertising and Customer Experience and Oracle Digital Assistant, have seen over 2 billion interactions managed so far.
Oracle Digital Assistant Set up end-to-end experiences on customers’ favourite chat app. Enhance your chatbot and agent communication with media, location, and action-based messages.
WhatsApp Business Platform / Infobip Conversations (SaaS)
Oracle Fusion Cloud Responsys Campaign Management Enable customers to send promotional or transactional messages directly from their campaign management platform. Open one or two-way conversations and multiple sender numbers to learn more about customers and adjust campaigns.
SMS / Viber / WhatsApp Business Platform
Oracle Fusion Cloud Eloqua Marketing Automation Nurture leads across each stage of the buying process with a best-in-class B2B marketing automation solution and the world’s most popular and reliable communication channels. Benefit from campaign design, advanced lead scoring, real-time firmographic data, and integrated sales tools.
SMS / Viber / WhatsApp Business Platform
Deliver conversational experiences that convert
Connecting Infobip’s digital channels to Oracle’s Digital Assistant, Responsys Campaign Management, and Eloqua Marketing Automation gives you the insights you need to know your customers, adjust your campaigns, and nurture leads across each stage of the buying process.
Omnichannel communication :Connect more than one channel to a single solution to help them work together. Enable customers to carry conversations from one channel to another – and set up failover options to ensure they receive time-sensitive alerts and information.
Conversational experiences: Leverage AI technology, various message types, and insights such as “message receive” or “link clicked” on the channel your customers use daily to know them better and deliver exactly what they need.
Reliable and secure networks: Rely on the combination of Infobip’s 700+ direct operator connections and reliable network that successfully delivers over 100 billion messages a year, and Oracle's best-in-class marketing and sales solutions for B2C and B2B companies, to help you reach your business goals.
Redesign business-to-consumer communication
https://www.infobip.com/news/infobip-now-available-on-oracle-cloud-marketplace
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Infobip, a global cloud communications company and current member of Oracle PartnerNetwork (OPN) has today announced that it will enable Oracle Advertising and Customer Experience (CX) customers to orchestrate powerful consumer interactions using Oracle Digital Assistant. Infobip’s solutions, now available on the Oracle Cloud Marketplace, can help enable businesses deliver personalized, omnichannel messaging and nurture customer relationships across WhatsApp, Viber and SMS. Over 2 billion interactions have been managed through these integrations so far.
Oracle customers can access Infobip’s WhatsApp API to deliver promotional and transactional messaging, ranging from package delivery notifications, account information and booking confirmations to loyalty points reminders and monthly statements. Similar features may be available via SMS, depending on the services and available channels most important for the business and end customer. Oracle customers utilizing such services may have the ability to track open rate and engagement and help ensure personalized communication.
With demand for automation growing, using AI-based chatbots can help enable businesses to provide quick responses to FAQs and customer queries. The Oracle Digital Assistant has integrated Infobip’s WhatsApp solution, so businesses are enabled to manage incoming and outgoing messages, send rich media and input location.
Customers in the travel and utilities industry are already realising the benefits of the partnership to send airline miles and travel notifications, as well as invoices and energy updates, via WhatsApp.
Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications offering cloud business solutions, including ones that extend Oracle Cloud Applications. Oracle Cloud is an enterprise cloud that includes next generation security across a comprehensive portfolio of services including SaaS, application development, application hosting, and business analytics. Oracle customers may get access to leading compute, storage, data management, security, integration, HPC, artificial intelligence (AI), and Blockchain services to help enable them to augment and modernize their critical workloads. Oracle Cloud runs Oracle Autonomous Database, the industry’s first and only self-driving database.
About Infobip
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 650 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.
Recent award wins include:
Positioning statement
Infobip is the world’s most connected cloud communication platform. Millions of different message types are being transferred via the Infobip platform each day.
Infobip creates cloud-based extensions to Oracle business software for seamless interactions between businesses and people. With more than 700 direct-to-carrier connections, we have the capacity to connect over 7 billion people and ‘things’. Our infrastructure scales and adapts to the constantly changing trends in markets and marketing, in platforms and solutions. We are also the only player that has global reach in over 6 continents
Our add-in messaging modules enable users to get greater value from Oracle business software.
Customers can intelligently and proactively orchestrate all customer engagement activities at every step of the journey—from first contact through each element of the transaction and aftercare. Oracle customers have comprehensive, real-time data that enables them to fully measure the effectiveness of their communications—whether these are for sales, promotions, or customer service purposes.
Infobip’s solutions, now available on the Oracle Cloud Marketplace, can help enable businesses deliver personalized, omnichannel messaging and nurture customer relationships across WhatsApp, Viber and SMS.
Description
Oracle Digital Assistant (ODA):
Infobip improves the flexibility, effectiveness, and applicability of Oracle Digital Assistant by simplifying integration with WhatsApp Business Platform, turning the digital assistant into a fully integrated, end-to-end customer relationship manager.
Infobip is an invaluable add-in that increase the effectiveness and versatility of ODA. One of the key value propositions of a digital assistant is to reach more customers. It’s essential—and straightforward—to include WhatsApp (the world’s most popular chat app with 3bn users worldwide) in Oracle’s bot platform using Infobip. With demand for automation growing, using AI-based chatbots rather than messaging applications can help clients provide instant responses to FAQs and customer queries. Customers can also connect chatbots to a cloud contact centre solution, enabling agents to take over more complex queries and provide high-quality, always-on customer service.
In all Infobip improves ODA users’ ability to serve their customers• Reduces wait time • Provides personalized, intelligent, automated support• Responds instantly to customer inquiries • Accelerates resolution times.
Oracle Fusion Cloud Responsys Campaign Management:
Oracle Responsys Campaign Management delivers advanced intelligence at scale. It’s designed to enable users to create personalized messages based on their interests and preferences. Infobip can integrate with WhatsApp Business Platform, Viber, and SMS natively into Oracle Responsys Campaign Management. With more than 3 billion active WhatsApp and Viber users across more than 190 countries, customers are able to realize a comprehensive cross-channel campaign management platform. By integrating Infobip solutions, users can send promotional or transactional messages directly from Oracle Responsys Campaign Management offering one- or two-way (conversational) communication and multiple sender numbers. Users get comprehensive evaluative information such as “message received,” “message viewed,” or “link clicked.” Unified data from all of sources means that users know and learn much more about their customers and can tactically adapt and adjust campaigns.
Oracle Fusion Cloud Eloqua Marketing Automation:
Oracle Eloqua Marketing Automation is a best-in-class B2B solution for creating closed-loop marketing and sales activities and managing cross-channel B2B marketing campaigns. Oracle Eloqua Marketing Automation on Infobip enables the nurture of leads across each stage of the buying process.
Features of Oracle Digital Assistant on Infobip:
For WhatsApp Business Platform• Incoming and outgoing messages• Text messages sent with post back actions • Input and output media messages, including images, audio, video, and documents • Input location messages • Output cards with supported actions (post back, call, URL).
Features of Oracle Responsys Campaign Management on Infobip:
For WhatsApp Business Platform• Send template text or media messages• Map message fields with fields available from the profile list • Save the delivery status of the last message (failed, sent, seen)• Detailed message reports in Infobip Portal.
For Viber • Send messages combining text, media and links• Include fields from profile list in message text• Save the delivery status of the last message (delivered, seen, expired)• Detailed message reports in Infobip Portal.
For SMS campaigns• View outgoing messages and replies, and verify the status of outgoing messages • Determine invalid keyword definition and keyword responses for dedicated mobile codes • Provide two-way SMS messages • Access templates that support multiple SMS use cases • Use SMS attributes for behavior-based targeting.
Features of Oracle Fusion Cloud Eloqua Marketing Automation:
Connect Oracle Eloqua Marketing Automation with the Infobip platform to give your client the following added-value features:
For WhatsApp Business Platform• Outbound message templates containing text or media• Outbound messages with placeholders • Decision service that uses a trigger to check whether messages were delivered to customers • Reports about sent messages and service instances
For Viber• Outbound messages• Decision service that uses a trigger to check whether messages were delivered or seen by customers• Reports about sent messages and service instances• Track when messages are sent and seen to optimize engagement
For SMS campaigns• Outbound text messages with placeholders • Decision service that uses a trigger to check whether the message was delivered to customers • Reports about sent messages and service instances • URL shortening and URL tracking• Opt-out management• DLR management for Indian market
Use cases:
Retail and ecommerce• Enable rich media so that customers can share pictures of an incorrect item received, allowing agents to confirm the details and ensure the correct product is then sent• Provides customers with detailed delivery information and enables them to interact in real time, give instructions for delivery, and make product returns simply and without hassle• Allows customer to check the availability of goods in store and store opening times
Travel • Shares personalized and up-to-the-minute travel information, booking confirmations, boarding passes, and loyalty points reminders• Allows travellers to check the status of their bookings and handles FAQs
Banking and finance• Onboards new customers and guides them through complex products and services, using rich media such as video, documents, and images • Provides two-way information to help customers find branch and ATM locations • Makes carefully targeted suggestions for products that existing customers may be interested in
Telecoms• Enables access to balance, data, and credit details without having to call, wait, or hold • Provides a simple-to-use, automated account top-up mechanism • Quickly resolves account queries
This partner has been validated by Oracle to have Expertise in the following solution areas by demonstrating proof of competency, demonstrated customer success and continued commitment. Visit the Expertise Catalog for details on the targeted Qualifiers required to attain the Expertise below.
Independent Software Vendors (ISVs) and other partners that provide commercially available applications and/or solutions built on, or integrated with Oracle Cloud
Cloud applications that interoperate with the Oracle Cloud.
Infobip Omnichannel Messaging for Oracle Responsys REACH OUT TO YOUR CUSTOMERS OVER THEIR FAVORITE MESSAGING APP
Infobip SMS & WhatsApp for Oracle Eloqua
Infobip Viber Messaging for Oracle Eloqua Deliver better customer experience
Infobip SMS messaging for Oracle Responsys Increase Oracle Responsys Marketing Effectiveness with SMS Messaging!
Information in this section is provided by the partner and does not constitute endorsement by Oracle.
Information in this section is provided by the partner and does not constitute endorsement by Oracle.