Accenture

50 W. San Fernando St, Suite 1100
San Jose, CA 95113 United States

Solution Name

Accenture Public Service Disbursement Solution Validated Integration

Solution Summary

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture helps businesses and governments create a formula for high performance using Oracle solutions. Our 49,545 Oracle-skilled professionals deliver strategy, implementation, upgrade, and application outsourcing solutions across the entire Oracle suiteproduct stack. With more than 181,000 people serving clients in more than 120 countries, the companyAccenture generated net revenues of US$21.58 billion for the fiscal year ended August. 31, 2009.

Solution Profile

Integration Overview

The Accenture Public Service Disbursement Solutions (APSDS) seamlessly integrates Oracle’s Siebel Customer Relationship Management (CRM) Release 8.2 for Public Sector CRM for Public Sector release 8.2 application—where all benefit creation and modification is handled by the caseworker—with Oracle’s PeopleSoft Enterprise version 9.0 Accounts Payable modulePayables Release 9.0—where all invoices and payments are created and disbursed—using Oracle’s Application Integration Architecture middleware.  The solution:

· Meets customers’ need for a streamlined benefits disbursement process

· Lowers cost and, risk, and accelerates implementation time by 6-9 months

· Streamlines and automates the process for creating and disbursing benefit payments

· Integrates flexibly with various CRM front- ends or back-end financial systems using the modified Application Integration Architecture middle layer.

The components can be used in whole or in part for initiatives in any public sector organization that needs an automated process for disbursing benefits to their its customers.

Integration Details

This out-of-the-box integration connects Oracle’s PeopleSoft Accounts Enterprise Payables Release 9.0 to Oracle’s Siebel CRM Release 8.2 for Public Sector release 8.2.  This integration will and involves five major integration points.

1. Sync Supplier— – Oracle’s Siebel CRM Release 8.2 for Public Sector sends citizen data (contact) to Oracle’s PeopleSoft Accounts Enterprise Payables Vendor  Release 9.0 vendor tables via Oracle’s Application Integration Architecture. This data will be integrated when a new contact is created, or an existing contact is modified.  The primary data records for a citizen are: Namename, Addressaddress, Banking banking Informationinformation, Payment payment mMethod, and wWithholding iInformation.

2. Create Voucher— – Oracle’s Siebel CRM Release 8.2 for Public Sector creates a Payment payment oOrder when it has been determined that money is owed to a citizen based on eligible Benefitsbenefits.  This pPayment oOrder is sent to Oracle’s PeopleSoft Accounts Enterprise Payables Release 9.0 via Oracle’s Application Integration Architecture.  The pPayment oOrder in Oracle’s PeopleSoft Accounts Enterprise Payables Release 9.0 is transformed into the Voucher voucher that will be used to generate the check that is disbursed to the citizen.

3. Cancel Voucher— – At times, it may be necessary for the caseworker within Oracle’s Siebel CRM Release 8.2 for Public Sector to request that a pPayment oOrder be cancelled. If the voucher is in a cancellable status within Oracle’s PeopleSoft Accounts Enterprise Payables Release 9.0, this integration enables an automated process for a caseworker to cancel the voucher via Oracle’s Application Integration Architecture. 

4. Update Voucher [see graphic—it says Update Invoice—client needs to verify which is correct]— – Oracle’s PeopleSoft Accounts Enterprise Payables Release 9.0 performs various processes in the creation of the voucher and payment.  Each process will generate a message that is sent back to Oracle’s Siebel CRM Release 8.2 for Public Sector to assist the caseworker in relaying the status of the pending payment to the citizen.  This streamlines the overall process and eliminates the manual intervention previously required for the caseworker.

5. Disbursed Payment— – Oracle’s PeopleSoft Accounts Enterprise Payables Release 9.0 sends the Payment payment details, such as Ccheck Numbernumber, Datedate, Payment payment Statusstatus, and Amount amount to Oracle’s Siebel CRM Release 8.2 for Public Sector through Oracle’s Application Integration Architecture.  Returning this information allows the caseworker to have the information at their fingertips to respond to citizen inquires.

The Accenture Public Service Disbursement Solution (APSDS) successfully connects two of Oracle Corporation’s productssolutions.  There are a growing number of customers requesting ‘out- of- the- box’ integration to and /from the various Oracle acquired company applications.  For this reason, the Accenture APSDS team has used Oracle’s Application Integration Architecture to provide the required Service Oriented Architecture (SOA) for an out- of- the- box integration.

Environment

Accenture Environment

APSDSAccenture Public Service Disbursement Solution, Version 1.0

Oracle Environment

Oracle’s PeopleSoft Enterprise Payables Release Financials v9.0 with MP21

Oracle’s PeopleSoft Enterprise PeopleTools Release 8.49.14

Oracle Database Release 10.2.0.4

Oracle BEA WebLlogic Release 9.2 [client needs to verify which WebLogic product]

Oracle’s Siebel Customer Relationship Management Release 8.2 for Public Sector

Oracle Application Integration Architecture Release 2.5

Distinguishing Features


Solution Name

Accenture Public Service Disbursement Solution Validated Integration

Solution Availability

United States

Industries

  • Non-Industry Specific

Oracle Products

  • Windows

Company Size Solution is Targeting

No data available.

Open Source Solutions

No

About Accenture

2024 Global Service Partner Cloud/Tech Award in Business Impact

2023 Business Impact Global Services Partner of the Year Winner

APAC 2023 Futureproofing Back-office Business Operations Partner Award Winner

Japan 2023 Business Impact for Apps/SaaS Partner Award Winner

2022 Game Changer Award for Tech Service Delivery Partner of the Year Winner

2022 CX SI Partner of the Year Winner

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Detailed Description

It is Accenture’s unique formula for success with Oracle cloud solutions that our clients value.

Across industries, we can provide specialized skills, assets and global delivery capabilities to deliver complex, results driven transformations. We have more than 61,000 Oracle-skilled professionals globally who serve more than 900 clients annually.

We are leaders in innovation with Oracle solutions.

Accenture’s industry and functional expertise is at the heart of every Oracle engagement we make. We do that by bringing in our experts to support our clients from vision through to execution, and by creating powerful industry-specific assets with Oracle. We make Oracle's technology more relevant and ensure clients get the greatest value from them.

Accenture and Oracle are partnering to create tangible assets that leverage data and the cloud to radically speed up implementation times, to address the specific needs of organizations today and tomorrow, and to accelerate the path to business value. Our assets are flexible, using intelligence and automation to meet clients where they are to create a hyper-personalized transformation journey. We help or clients adapt to these changing landscapes by offering over 100 delivery centers around the world with Oracle capabilities.

We have been recognized by Oracle with 179 Oracle Partner Awards since 2003, meeting demanding criteria including customer satisfaction and customer references.

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