Boxfusion Consulting Limited
London, SE1 9RS
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2032 203 633 2646
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Solution Name
Solution Summary
A multi award-winning Oracle Platinum Partner, Boxfusion will help you choose and implement CX Cloud solutions that give your company a competitive advantage in the world of customer experience.
Solution Profile
We empower brands to deliver a leading customer experience in their industries, while also driving efficiency in their customer processes.
Combining the latest technology from Oracle, and our team of world-class experts, our consultants and staff are like-minded in our passion for innovation and success, earning us the reputation as the most trusted consultancy in the industry.
We have a proven track-record of implementing innovative, results-based CX solutions for high-end clients across numerous industries.
Distinguishing Features
Solution Name
Solution Availability
Global
Oracle Products
- Oracle Customer Experience Cloud
Company Size Solution is Targeting
No data available.
Open Source Solutions
No
Case Studies
PRINCE'S TRUST: REVITALISING A LEADING YOUTH CHARITY'S DIGITAL EXPERIENCE
The Prince’s Trust chose Boxfusion as their strategic partner for the implementation of their Oracle Service Cloud solution, which formed part of a large-scale, complex project designed to redefine their young persons’ digital journey by modernising their omnichannel experience.
PANASONIC COMPUTER PRODUCTS EUROPE: DELIVERING REAL BUSINESS RESLTS WITH ORACLE'S CX CLOUD
Panasonic wanted to implement an improved user experience for their sales and tele-marketing users on a modern SaaS platform, whilst maintaining some of their historic investment in Siebel CRM. Boxfusion’s expertise with the Oracle CX Cloud suite and the Siebel product aligned them perfectly to the digital transformation project - the three applications were integrated together to enable closed-loop ROI reporting and visibility of master and transactional data across the three pillars.
PANASONIC COMPUTER PRODUCTS EUROPE: EMPOWERING BUSINESS LEADERS WITH A COLLABORATIVE PARTNER MANAGEMENT EXPERIENCE
In 2016, Boxfusion equipped Panasonic with an industry-leading PRM solution to make it easier for them to nurture leads, register deals and request funds for collaborative marketing activity. Leveraging Boxfusion’s deep technical expertise and knowledge of the Oracle product roadmap, as well as their extensive knowledge of Panasonic’s business, Panasonic have benefitted from improved partner onboarding, automated key processes, powerful reporting and a leading partner experience.
De Vere: Modern, real-time marketing using data-rich guest profiling
De Vere offer a collection of award-winning hotels across Britain. Their unique brand combines heritage and iconic buildings with close relationships within the communities in which they are located. The luxury hotel group had the primary goal of placing valuable guest data at the forefront of their sales and marketing technology solution, combining powerful guest profiling with data-fuelled marketing methodologies to deliver a leading hotel guest experience.
GMC Improves Stakeholder Relationship Management with Siebel Open UI solution
Discover how General Medical Council, the healthcare regulator, improved stakeholder engagement with Siebel Open UI to better understand stakeholders, ensure meaningful dialogue and drive improved outcomes.
Why IQPC chose Boxfusion to support their digital transformation
The Prince’s Trust chose Boxfusion as their strategic partner for the implementation of their Oracle Service Cloud solution, which formed part of a large-scale, complex project designed to redefine their young persons’ digital journey by modernising their omnichannel experience.
Whitepapers
eBook: Evolving to an Intelligent Customer Service Experience
Elevating service experience is high on every customer-centric company’s agenda and the aim of this eBook is to help CX leaders consider the maturity of their service offering and the steps they can take to achieve service nirvana.
Testimonials
DE VERE
Wayne McDonald - Head of CRM
"We were looking to vastly improve our data-driven marketing by tightening up guest profiling within our marketing technology solution. With Oracle’s CX Cloud, we can easily and effectively target customers with relevant, highly personalised marketing communications, enhancing the customer experience and delivering significant ROI. In addition, our partnership with Boxfusion means that we have the support we need to extract real, long term value from our investment in Oracle."
Panasonic
Rhiannon Ainge, Business Systems Manager, Panasonic Computer Products Europe
“Boxfusion became an extension to our team here at Panasonic and a bridge into the Oracle product development teams, proving to be extremely knowledgeable of the PRM product and its roadmap, and also flexible to our implementation needs.”
ADVANTECH WIRELESS
Mark Lambert, Managing Director, EMEA"Boxfusion’s expertise with the Oracle CX Cloud products, high quality training and managed support services, allied to their commitment to ensuring we are happy and comfortable with our new system, really stand out and we are delighted to have their ongoing support as a trusted partner as we look to extend the functionality provided to our Sales & Marketing teams globally.”
COMPUTACENTER
Jonathan Stern, Director of Public Sector“Boxfusion Consulting have, since partnering with Computacenter in September 2011, enabled us to deliver a first-class service, gaining the full confidence of our client during its largest programme of work to date, while also bringing innovation to the client’s application landscape. Critically for today’s climate, Boxfusion have at the same time enabled us to reduce application development day rates to our client by an average of circa 35%, when compared to what could have been achieved with our previous partner.”
HERMES
Chris Cahill, Agile Delivery Manager"...Their team became part of our team, quickly coming up to speed with our internal processes and the way we work. They were fantastic to work with throughout and we are really excited about continuing our engagement with Boxfusion.”
PANASONIC COMPUTER PRODUCTS EUROPE
Rhiannon Ainge, Business Systems & Marketing Manager“We found a major gap in the way our sales and marketing teams were sharing information. We needed key information to automatically flow between departments, especially to provide the Sales team with more relevant information. We needed to improve our analytics, to enable our management team to have a view across both departments.
Boxfusion’s expertise coupled with Oracle’s CX Cloud product suite enabled us to implement new, transformational solutions. We significantly reduced our lead to opportunity processing time, increased management insights across the business and greatly improved our user experience, all leading to better customer satisfaction.”
KENT COUNTY COUNCIL
Clare Alan-Waller, Business Service Center Operational Services Manager, Kent County Council"The Boxfusion team committed to meeting our challenging timescales and budget, and we developed a great working relationship. Knowledge transfer was important, and by working with our systems development team, Boxfusion ensured we gain a complete understanding of Oracle Service Cloud, enabling us to drive further development."
THE PRINCE'S TRUST
Amrita Das, Head of Strategy & Projects, The Prince's Trust“Boxfusion fully understood our end-customer needs and brought our requirements to life with regular demonstrations during solution build. Bringing a deep knowledge of the technology required to improve key business processes, Boxfusion acted as a real extension to our team and proved throughout the project that we could trust them with key decisions.”
EVRI
John McDermott, Retail CX and CRM Manager
"Boxfusion has been a massive support in developing our Commercial CRM platform. Their knowledge of the platform, its capability and integration with other Oracle products has helped us achieve our objectives. I would recommend Boxfusion to support a wide spectrum of Oracle integrations."
ABCAM
Ashley Rhodes, Director of Data Management
"Abcam’s digital programme sought both to enable Finance and Sales teams to be more efficient and to get rapid access to their data and associated insights. We engaged Boxfusion to manage what was a complex project, bringing together front and back office technology and they delivered on time and accelerated our processes. Their team were fantastic to work with, operating like an extension of the Abcam team, clearly focussed on our project ambitions."
About Boxfusion Consulting Limited
2022 CX SI Partner of the Year Award Finalist
A multi-award-winning Oracle CX consultancy, Boxfusion empowers brands to deliver game-changing customer experiences in their industries, while also driving efficiency in their customer processes.
We do this using the latest technology from Oracle, and our team of world-class experts. Our consultants and wider team are like-minded in our passion for innovation and success, earning us the reputation as the most trusted CX consultancy in the industry.
Services: Our services span the full life-cycle, from advisory, through to implementation, upgrade, ongoing development, UX design and support (managed services).
Technologies: Particular areas of expertise are Oracle CX Cloud (Sales, Service, Marketing Cloud, Intelligent Advisor, CPQ), Oracle PaaS (Oracle Visual Builder, Oracle Digital Assistant and Oracle Integration Cloud) and Siebel CRM.
Explore our Technology Offerings and Solutions >>
Solution Areas: We have particularly strong expertise in:
- USER EXPERIENCE DESIGN FOR ORACLE CX
Boxfusion can help you leverage user research and insights to realise the full potential of your Oracle investment. Boxfusion integrates many elements of user-centric design processes into our CX project delivery approach.
We also perform dedicated, technology-agnostic, User Experience work for customers, helping them to identify pain points and solutions for users.
- DIGITAL TRANSFORMATION LEVERAGING THE ORACLE CX CLOUD
We’ll help you choose and implement CX Cloud solutions that give your company a competitive advantage in the world of customer experience.
We have a proven track record of implementing innovative, results-based solutions for high-end clients across numerous industries, in the UK and globally.
- UI TRANSFORMATION FOR SIEBEL CUSTOMERS
We are leaders in enabling organisations using Siebel to achieve huge process efficiency gains and deliver a vastly improved Customer Experience to their end customers.
For many of our clients, our Siebel UI Transformation work has resulted in a 70%+ reduction in the time taken by users to execute processes in Siebel.
More information >>
If you would like to understand more about how we can help you achieve success with your initiatives, please call us on +44 203 633 2646 or visit us at www.boxfusionconsulting.com.