A multi award-winning Oracle CX consultancy, Boxfusion empowers brands to deliver a leading customer experience in their industries, while also driving efficiency in their customer processes.
We do this using the latest technology from Oracle, and our team of world-class experts. Our consultants and staff are like-minded in our passion for innovation and success, earning us the reputation as the most trusted consultancy in the industry.
We have a particularly strong expertise in:
We’ll help you choose and implement CX Cloud solutions that give your company a competitive advantage in the world of customer experience.
We have a proven track-record of implementing innovative, results-based solutions for high-end clients across numerous industries.More information >>
Our services span the full lifecycle, from technology advisory, through to implementation, upgrade, ongoing development, UX enhancement and support (managed services).
From a technology perspective, particular areas of expertise are Oracle CX Cloud (Engagement Cloud, Service Cloud, Eloqua, Responsys, OPA Cloud and CPQ Cloud), Oracle PaaS (complementing CX Cloud with Oracle Visual Builder, Oracle Digital Assistant and Oracle Integration Cloud) and Siebel CRM.
If you would like to understand more about how we can help you achieve success in your initiative, please call us on +44 203 283 4315.
This partner has achieved Expertise by demonstrating success and experience in a particular solution area. Visit the Expertise Catalog for details on the targeted qualifiers required to attain the Expertise below.
Partners that build, sell, or service Oracle software licenses or hardware products
Boxfusion are experts in delivering digital transformation across Sales, Service and Marketing, leveraging the Oracle CX Cloud product suite including Oracle Sales Cloud, Service Cloud (RightNow) and Marketing Cloud (Eloqua). Our work has ranged from rapid solutions for SME organisations through to international roll-outs of Oracle CX Cloud as part of ambitious programmes for growth at multinational customers.
Siebel Open UI revolutionises Siebel. From the user-perspective, the solution moves from being a non-intuitive application to one that they love to use, making Siebel everything that users have come to expect from the modern Web.
Boxfusion Consulting have historically had a core focus on usability, and Siebel Open UI provides us with the tools to truly make usability a reality, To support this goal, there tends to be two key project phases: the first is upgrading your Siebel instance and turning on Siebel Open UI; the second is modifying existing Views to ensure that they enable your custom business processes.
If you are interested in upgrading to Siebel Open UI, and leveraging its full capability to optimise your business processes, we are the organisation you need to speak to. Having upgraded mutliple organisations - including pan-European implementations - to use Siebel Open UI, we have written the book on it! For a safe, risk-free upgrade to Siebel Open UI, contact us now on 0203 283 4315.
CIMA: DELIVERING EXCEPTIONAL CX WITH SIEBEL OPEN UI
CIMA wanted to improve the usability of their online services and address the main customer journey issues that their members were facing. Transforming CIMA’s online services with Siebel Open UI, Boxfusion has empowered the business to improve customer satisfaction and drive real business results. It has given CIMA a platform to build upon - while protecting their historical investment in Siebel - and allows them to continue to grow their technology portfolio using a co-existence strategy with Siebel and their Cloud investments.
PRINCE'S TRUST: REVITALISING A LEADING YOUTH CHARITY'S DIGITAL EXPERIENCE
The Prince’s Trust chose Boxfusion as their strategic partner for the implementation of their Oracle Service Cloud solution, which formed part of a large-scale, complex project designed to redefine their young persons’ digital journey by modernising their omnichannel experience.
PANASONIC COMPUTER PRODUCTS EUROPE: EMPOWERING BUSINESS LEADERS WITH A COLLABORATIVE PARTNER MANAGEMENT EXPERIENCE
In 2016, Boxfusion equipped Panasonic with an industry-leading PRM solution to make it easier for them to nurture leads, register deals and request funds for collaborative marketing activity. Leveraging Boxfusion’s deep technical expertise and knowledge of the Oracle product roadmap, as well as their extensive knowledge of Panasonic’s business, Panasonic have benefitted from improved partner onboarding, automated key processes, powerful reporting and a leading partner experience.
KENT COUNTY COUNCIL: AUTOMATING HR OPERATIONS AND DRIVING EXCEPTIONAL CUSTOMER SERVICE WITH ORACLE SERVICE CLOUD
"The Boxfusion team committed to meeting our challenging timescales and budget, and we developed a great working relationship. Knowledge transfer was important, and by working with our systems development team, Boxfusion ensured we gain a complete understanding of Oracle Service Cloud, enabling us to drive further development."
Clare Alan-Waller, Business Service Center Operational Services Manager, Kent County Council
PANASONIC COMPUTER PRODUCTS EUROPE: DELIVERING REAL BUSINESS RESLTS WITH ORACLE'S CX CLOUD
Panasonic wanted to implement an improved user experience for their sales and tele-marketing users on a modern SaaS platform, whilst maintaining some of their historic investment in Siebel CRM. Boxfusion’s expertise with the Oracle CX Cloud suite and the Siebel product aligned them perfectly to the digital transformation project - the three applications were integrated together to enable closed-loop ROI reporting and visibility of master and transactional data across the three pillars.
SWISS INSURER DIE MOBILIAR: DRAMATICALLY REDUSING PROCESS TIMES WITH SIEBEL UX
Boxfusion empowered over 5000 of Die Mobiliar's Siebel users with a solution which harnesses cutting edge user experience (UX) design. We crafted their key partner portal with productivity accelerators and a dynamic dashboard to provide a complete, simplified view of critical client information.