Five9, Inc.

4000 Executive Pkwy, Ste 400
San Ramon, CA 94583 United States

Company Overview (provided by partner)

2021 Visionary CX ISV Partner of the Year Award Finalist

Five9 Cloud Contact Center software eliminates the hassle and expense of traditional on-premise contact center software. Because Five9 is in the cloud, agents can log into Five9 from anywhere � they just need a computer, a headset, and a high-speed Internet connection.

Communicate with your customers through the channel they prefer, whether it’s phone, web, chat, email, video, or social media, Five9 has you covered. Five9, our advanced technology layer for omnichannel applications, delivers better customer engagements and faster response times by empowering agents to handle inbound and outbound contacts from multiple channels all from a single, intuitive agent desktop interface.

Five9 Intelligent Routing ensures that every interaction will be delivered to the right resource at the right time, every time. The Predictive Dialer keeps your contact center at optimal efficiency by intelligently adjusting the dialing rate according to past campaign performance and agent availability.

Five9 provides everything you need to run an effective inbound, outbound, or blended contact center, including omnichannel management applications such as real-time and historical reporting, recording, workforce management (WFM), quality monitoring, Oracle CX integrations (B2C Service, CX Sales, B2B Service, Oracle Digital Assistant - ODA) and more.

Oracle Cloud Application

Cloud applications that interoperate with the Oracle Cloud.

  • Cloud Contact Center for Oracle B2C Service The Five9 Adapter for Oracle B2C Service combines contact center controls natively in a single, intuitive UI to capture and share every customer interaction throughout the customer journey. Organizations using the combined solution utilize the power of real-time customer data to drive greater business results.

Information in this section is provided by the partner and does not constitute endorsement by Oracle.

Information in this section is provided by the partner and does not constitute endorsement by Oracle.