Language IO LLC

Oracle Cloud Application

Cloud applications that interoperate with the Oracle Cloud.

Learn more about Cloud Applications

• Language I/O® Incident Translation, Desktop and BUI Extension Sick of copying and pasting support tickets into translation systems? Annoyed with repeat mistranslations?\n\nThe Language I/O® incident translation plugin for Oracle CX Service allows your monolingual agents to respond to customers in any language as if they were native speakers. This plugin:

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• Language I/O® Chat Translation, Desktop and BUI Extension Do your customer service agents receive chats in languages that they don't speak? Do they struggle with Google translations that fail to accurately represent your product- and company-specific terminology? Our proprietary core technology can unravel your word mazes and properly translate messy user chats.

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• Language I/O® for Answer/Article Translation, Desktop and BUI Extension Language I/O® translation for Oracle article/answer automates the professional human (or machine) translation of your knowledge base, incorporating translation memory, glossaries and automatic link rewriting. The Language I/O plugin:

Offerings

• Language I/O answer, incident and chat translation

  The future of translation is conversational and Language I/O’s proprietary machine translation optimization technology ensures that every conversation is understood. Our machine translation optimizer can translate difficult to translate user generated content such as jargon, slang, abbreviations and misspellings in 150 languages over chat, email, article and social support channels. Language I/O seamlessly integrates within Oracle. We let customers decide whether to use professional human linguists, our machine translation optimizer, or a combination of the two. Finally, we ensure that your customer data is protected. We comply with ISO 27001:2013 and GDPR and encrypt any PII (personally identifiable information).