Language IO LLC

1603 Capitol Ave, Ste 211
Cheyenne, WY 82001 United States

Company Overview (provided by partner)

Language I/O’s software suite uses a unique combination of professional human and machine translation to automate the translation of customer support content. Translation of knowledge base articles, support tickets, social messaging and chats within CRMs like Zendesk save our customers an average of 40 percent on customer support costs. Language I/O’s products make monolingual customer support teams multilingual in over 150 languages without additional hires. Language I/O’s omnichannel support solution reduces customer support costs while easing frustrations for agents and customers, paving the way for a seamless, high-quality customer experience. 

Oracle Cloud Application

Cloud applications that interoperate with the Oracle Cloud.

  • Language I/O® Incident Translation, Desktop and BUI Extension Sick of copying and pasting support tickets into translation systems? Annoyed with repeat mistranslations?\n\nThe Language I/O® incident translation plugin for Oracle CX Service allows your monolingual agents to respond to customers in any language as if they were native speakers. This plugin:


  • Language I/O® Chat Translation, Desktop and BUI Extension Do your customer service agents receive chats in languages that they don't speak? Do they struggle with Google translations that fail to accurately represent your product- and company-specific terminology? Our proprietary core technology can unravel your word mazes and properly translate messy user chats.


  • Language I/O® for Answer/Article Translation, Desktop and BUI Extension Language I/O® translation for Oracle article/answer automates the professional human (or machine) translation of your knowledge base, incorporating translation memory, glossaries and automatic link rewriting. The Language I/O plugin:

Offerings

  • Language I/O answer, incident and chat translation

    The future of translation is conversational and Language I/O’s proprietary machine translation optimization technology ensures that every conversation is understood. Our machine translation optimizer can translate difficult to translate user generated content such as jargon, slang, abbreviations and misspellings in 150 languages over chat, email, article and social support channels. Language I/O seamlessly integrates within Oracle. We let customers decide whether to use professional human linguists, our machine translation optimizer, or a combination of the two. Finally, we ensure that your customer data is protected. We comply with ISO 27001:2013 and GDPR and encrypt any PII (personally identifiable information).

Information in this section is provided by the partner and does not constitute endorsement by Oracle.

Success Stories

“During the 2014 Christmas peak, PhotoBox received more than 1,000 emails that Language I/O was able to handle. With Language I/O, we were able to respond to those emails very quickly without any delays, which had a positive effect on customer satisfaction.”

"Language I/O allows PhotoBox to set itself apart from other companies that also offer multilingual customer support. Other companies use Google-to-Google translations in and out to the customer. From those companies, I hear that sometimes the translations aren’t 100 percent. I’ll sometimes get agents coming back, especially, for instance, in Finnish who say that using straight Google Translate isn't always coherent. I feel where we have an advantage above other people who use similar technology, is the human translation element, and coming straight back into Oracle Service Cloud as well.”

Read the full story here.

 


Information in this section is provided by the partner and does not constitute endorsement by Oracle.