12500 SE Second Circle, Suite 115
Vancouver, WA   98684 United States

Solution Name

Remote Support from Impac Services

Solution Summary

Remote Support from Impac Services provides:
• Front-line application and technical support from Oracle Certified Professionals
• Single point of contact for all your Oracle-related issues
• Electronic issue tracking and reporting
• Adjustable service content level to match client support requirements
• Burst capacity for emergency situations
• 24/7/365 support

Solution Profile

With Remote Support from Impac Services, our certified professionals work 24 hours a day to make certain your server and the application it hosts maintains peak performance. We do it all; Database administration, Performance monitoring, Tuning, and more. We do everything your IT staff doesn't have the time, inclination, or expertise to manage on their own. We're available anytime via phone or email to assist you with any questions or issues that arise.

Because you have access to full-time support staff when you need them, you won’t need to recruit, train, or pay for costly continuing education. Instead, you will enjoy a scalable, fixed-cost approach that grows--or shrinks--with your company's needs. All based on a predictable, monthly per-user budget flexible enough to adapt to your projected volumes. No cost overruns. No unexpected expenses. Just the dependable support you need to keep your business running smoothly.


Distinguishing Features

Oracle Platinum Partner

Solution Name

Remote Support from Impac Services

Solution Availability

United States

Oracle Products

  • Oracle Fusion Middleware for Applications
  • Application Server
  • Database
  • Oracle Database Enterprise Edition
  • Oracle Database Standard Edition
  • Business Intelligence
  • Collaboration
  • Enterprise Management
  • Oracle VM Server for SPARC

Company Size Solution is Targeting

50 - 100

Open Source Solutions



About Impac
Since 1996, Impac Services ( has continued to build a solid reputation for providing business and government clients in the Pacific Northwest and Western Canada with the personalized consulting solutions, managed services, and full-service remote support.

Committed to our clients
Impac takes pride in providing high quality solutions for a broad array of client needs, which has resulted in a long-term client base. Impac's teams of accountable, proven technology professionals are available when our clients need them, to provide effective end-to-end solutions.

Experts in Oracle products
Impac is recognized in both Canada and the US by Oracle and user group organizations for innovative, practical, cost-effective, and local approaches to implementing Oracle based-technologies.

Providing cutting edge solutions in the following:

• Human Capital Management
• Manufacturing
• Enterprise Asset Management
• Supply Chain Management
• Projects/Primavera
• Service-Oriented Architecture
• Business Intelligence

Industry experience in the following:

• Health Care
• Engineering
• Construction
• Bio-Technology
• Utilities
• Oil and Gas
• Manufacturing
• Mining
• Transportation
• Aerospace 

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