ESODOS is a mobile app that has been designed to provide faster and more efficient customer service by using its integration with other systems as well.
It is designed to upgrade the customer’s engagement level and enriches the hotel's communication channels, working as a digital guide, a personalised receptionist and personal assistant, meeting the requirements of even the most demanding customers, while allowing the hotel to directly communicate with its guests.
ESODOS mobile app boosts the hotel's customer experience to a different level by connecting
efficiently with visitors before, during and after their stay by offering
upgraded and personalised services on a 24/7 basis.
ESODOS mobile app works as a digital guide, a personalised receptionist and
personal assistant, meeting the requirements of even the most demanding
customers, while allowing your personnel to directly communicate with them.
Its simple and user-friendly structure guides guests through a set of
information about the hotel such as offered services in a discreet, personalised and
always respectful way towards the user’s privacy.
ESODOS mobile app offers a touchless point experience by providing the hotel's guest the ability to Check in & Check Out via his/her phone, sign online the hotel's registration/privacy policy and GDPR forms, update guest profile in real time, receive the room key and open the door by using the guest's smart phone, manage in room preferences via KNX protocols, view their bill in real time and check their transactions & charges during their stay.
The customer may also receive various online notifications offering personalized services, special offers or
information about special events, reserve online their table for hotel restaurants or book treatments at the hotel's SPA with real time availability charts. Guests may also navigate through in app information about nearby attractions, restaurants, famous landmarks or transportation information and may even request an Uber/BEAT or TAXI via the app.
ESODOS mobile app has a very user-friendly multilingual Content Management platform (CMS) providing great independency in
updating content online with minimal interference from the partner. Additionally, there is a variety of ready to use and user-friendly layouts while also offering the ability to customise design layouts to match the hotel's unique branding strategy.
The hotel can also take advantage of the guest's interaction with the mobile app providing the ability to share content in social media or rate the hotel's offered products or services.
Real Time Check in & Check Out with the hotel’s PMS
system.
• Online acceptance and e-signature of registration/privacy policy and
GDPR forms.
• PMS Profile Update in real time.
• Βill View in real time where the customers can view and check their transactions & charges.
• Online room booking and upgrade options prior to the arrival date (e.g. room upgrade)
• Online Reservations for Restaurants and SPA with real time availability charts.
• Room mobile access by receiving and storing the key in the app during the customer’s stay (ASSA ABLOY Vingcard certified mobile app Partners).
• User-friendly Content Management platform (CMS). Great independency in updating content online with minimal interference from the partner.
• Real time weather casting.
• Ability to share content in social media.
• Variety of ready to use and user-friendly layouts and ability to customise design
layouts.
• Online request of services.
• Online notifications offering personalized services, special offers or
information about special events.
• Connectivity with automation protocols such as KNX.
Global
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EUROTEL Group is a Greek leading IT group of companies with 30 years of experience in the provision of technological solutions in Hospitality, F&B and Wellness industries.
The Group is offering state-of-the-art technologies and certified services, by EUROTEL HOSPITALITY SA, EUROTEL HOSPITALITY CYPRUS Ltd LEADER IT and ΣOUL TAILORΣ, supporting hospitality and F&B businesses, regardless of their size. The companies of the Group are staffed with specialized experts with years of experience in hospitality, F&B and Wellness industries. EUROTELs Group personnel which is able to plan, organize and implement solutions, based on innovative ideas that maximize efficiency, along with the know-how and quality products is the most valuable asset of EUROTEL Group, providing high-level support services, 7 days a week, 365 days a year!