Sunera Technologies, Inc.

631 E Big Beaver,
Troy, MI   48083 United States
www.suneratech.com

Solution Name

ClouDesk

Solution Summary

An one stop automated Cloud Manage Services Platform to manage both cloud and on-premises applications, integrations and infrastructures.

It is an ITILV3 compliant ITSM tool matured over past seven years in a larger infrastructure environments of Telcos.

Solution Profile

ClouDesk, an unified Cloud Management Platform, for our valued customers. It is an integrated ITSM Tool for our Cloud Managed Services offerings. Built on ITIL v3 framework, ClouDesk brings people, process and technology together effectively to deliver business values. Besides managing IT Operations, the ClouDesk also support our various Professional Services and host of automation platforms that forms the entire ecosystem of our cloud services offerings.Together it makes the cloud operations so seamless and easy for the business organizations, it was never before. Thus the requirement of maintaining and managing cloud resources, training them, retaining them or deal with the risks emanating from a possible exit of such resource is ruled out.
Hence, Enterprise can focus more on core business values and growth acceleration.

Distinguishing Features


User Database

  • Master database of users around which other relationships for the RIM are built
  • Can be used as a Central Authentication Server

Asset Management

  • Physical Asset Management
  • Hardware & Software Inventory
  • Software Compliance

Ticketing

  • Simplified & Easy to Use Ticketing System
  • APIs for extension

Broadcast System

  • Central location to send out all user communication
  • History of old communications

Documents

Repository for all site/client related documents, such as:

  • Installation Guides
  • User Manuals
  • Data Sheets
  • Network/Architecture Diagrams

Network Monitoring

  • Monitor Network Activity
  • Monitor Server Status/Uptime

Dashboard

  • Repository of the client’s IT Infrastructure and activities
  • Capacity Utilization

Cloud Infrastructure Management

  • Performance
  • Utilization
  • Expenditure
     

Solution Name

ClouDesk

Solution Availability

Global

Oracle Products

  • Oracle Linux

Company Size Solution is Targeting

1500

Open Source Solutions

Yes

Data Sheets

    • ClouDesk, an unified Cloud Management Platform, for our valued Customers. It helps in managing the entire operations in a Cloud environment.
    • It is an integrated ITSM Tool for our Cloud Managed Services offerings. Built on ITIL v3 framework, ClouDesk brings people, process and technology together effectively to deliver business values.
    • Besides managing IT Operations, the ClouDesk also support our various Professional Services and host of automation platforms that forms the entire ecosystem of our cloud services offerings.
    • Together it makes the cloud operations so seamless and easy for the business organizations, it was never before. Thus the requirement of maintaining and managing cloud resources, training them, retaining them or deal with the risks emanating from a possible exit of such resource is ruled out ..Hence, Enterprise can focus more on core business values and growth acceleration.

    Few Salient features of this tool are:

    1. Broadcast notifications
    2. Built-in change management and RCA
    3. Per customer SLA
    4. Schedule task ticketing
    5. Multi Channel ticketing- Email,Self Service Portal,IM,Telephone
    6. Pre- Configured Escalation Matrix
    7. Knowledge Base
    8. SOP Box
    9. Incident Management
    10. Asset Managment

About Sunera Technologies, Inc.

SuneraTech is a Pioneer in delivering Cloud services like Low-Cost Cloud Migration, Cloud Managed & Cloud Infrastructure Services, Cloud Application Testing & Oracle HCM Cloud by leveraging Automation

SuneraTech is now at the frontline of Digital Transformation and enables innovation to promote futuristic organizations. Our avidity for innovation positioned SuneraTech as the Oracle's No.1 Cloud Partner. We reinforce enterprises to accelerate agility and scalability with reimagined workflows, unpreceded performance, and continuous improvement. Our successful customer-centric initiatives around Cloud Transformation, Digital Transformation and Innovation, Data monetization, Digital Assurance, Enterprise, and App Modernization positioned us as a preferred IT partner for 300 global companies over the last 15 years. Headquartered in the US, SuneraTech is in India and Canada.

SuneraTech, a native Cloud company, gained extensive experience from serving some of the world's largest businesses and developed a Three-Switch Framework to guide companies in their quest for market domination. The framework breaks down the journey from using digital technologies to building the business around them into 3 parts: IT Automation, Cloud Migration, and Digital Innovation.

What made us Oracle’s Premium Partners?

SuneraTech has been acknowledged by Oracle as the winner of multiple Oracle Cloud Innovation Awards, #1 Cloud Velocity Partner 2018, Oracle Cloud Reseller, Cloud Managed Services Provider Partner & Cloud Advisory Board Member.

Well versed with multiple Oracle-centric proprietary platforms, SuneraTech provides specialized skills, assets, and global delivery solutions to deliver complex, result-oriented transformations by solving business challenges through disruptive technologies.

SuneraTech centers around execution, delivery, and support of complete enterprise software solutions helping customers adopt Oracle Cloud Solutions with in-depth expertise across Oracle Cloud � SaaS, PaaS, and IaaS.

The company has repeatedly created disruptive opportunities to clients and positively impacted the gross revenues and total sales of many businesses. Its unique offerings and solutions allow customers to instantly transform their organization to agile with rapid change management with high-end security and compliance.

Solutions

  • EBS CloudTestr - Automation and Test Management Software-as-a-Service (SaaS) platform
  • HCM CloudTestr - Automated HCM Cloud Patch and Release Validation Platform
  • RingMaster APM - Automate Oracle EBS Patch Management
  • ClouDesk - one-stop ServiceDesk for supporting all your cloud needs across Oracle Cloud IaaS, PaaS, SaaS, and DBCS service offerings
  • ServiceNext - IT Service Desk, Help Desk and Marketing Automation using Chatbots built on Oracle Digital Assistant
  • ESeal - Transform your traditional and linear supply chain to dynamic and highly efficient digital supply network using eSeal 

Services

  • Cloud Transformation
  • Application Modernization
  • Data Monetization
  • Digital Assurance
  • Digital Transformation

View Partner Profile