Evolutionary Systems Company Limited

Unit 2/A, 4th Floor, Congress House,
Harrow,   HA1 2EN United Kingdom
www.evosysglobal.com

Solution Name

S.M.A.R.T Desk Support Services & Maintenance of Assets enabling Reporting & Tracking

Solution Summary

Evosys’s SMART Desk Cloud delivers a modern, integrated solution - an ideal companion for the teams responsible to provide Support and Maintenance services, focusing on customer satisfaction & empowering the end users with easy to use self-service application, with intuitive GUI.

Solution Profile

SMART Desk has been designed keeping in mind the industry best practices as well as the different stakeholders of the industry. It provides industry standard KPIs and interactive dashboards for each role like Requesters, Managers, Support teams, Help Desk.

Internal Support Services

  • Tracking and prioritizing Support tickets
  • Streamlining support operations
  • Improvng employee satisfaction
  • Ratings and feedback
  • Manage escalations
  • KPI dashboards

IT Support Services

  • Service level management
  • Team Management and Resource Collaboration
  • Fault management
  • Improve customer satisfaction
  • Improve turn around time
  • KPI dashboards

Plant Maintenance

  • Asset Management
  • Corrective Maintenance
  • Manage materials/ resources/ operations
  • Material & resource cost
  • Manage escalations
  • Improve customer satisfaction
  • KPI dashboards

Facilities Management

  • Work management
  • Corrective Maintenance
  • Manage Materials/ Resources and operations
  • Charge resource time
  • Manage escalations
  • KPI drashboards

Distinguishing Features


  • Eliminate paper work completely
  • Easily track Open Work, Pending Work, Delayed work with complete corrective maintenance process capabilities
  • Plug & Play - Fully integrated with Oracle Fusion Applications
  • Short implementation Cycle � less than 4 weeks
  • Easily track most used industry-wide KPI’s on a dashboard (MTTR, MTBF, Satisfaction Ratings, YTD Costs, Avg Cost / Job Order)
  • Can be used for internal support organization (non-maintenance) activities as well to monitor the turnaround time and satisfaction KPI
  • Formalize the processes & derive objective reporting across Maintenance/Support functions to improve efficiency and take better decisions
  • Directly import your master data from excel files
  • Export search results to excel for easy analysis and reporting

Solution Name

S.M.A.R.T Desk Support Services & Maintenance of Assets enabling Reporting & Tracking

Solution Availability

Global

Oracle Products

  • Database
  • Middleware
  • Servers and Storage Systems
  • Java
  • Enterprise Management
  • Applications
  • Oracle Cloud
  • Engineered Systems

Company Size Solution is Targeting

No data available.

Open Source Solutions

No

About Evolutionary Systems Company Limited

Evosys has 13 years' experience, focuses exclusively on Oracle Cloud implementation and consultancy to cater to the needs of a market which demands high-quality, future-proof solutions. One of the top, fastest-growing Oracle Cloud partners, with customers who have adopted all Oracle SaaS solutions including ERP, HCM, SCM, CRM, Hyperion (PBCS), BI and PaaS. We are a process-centric organization that believes in specialized solutions and have demonstrated an exceptional record in implementation for different verticals like Healthcare, Finance, Logistics, Manufacturing and Distribution across public and private sectors.

Evosys is experiencing tremendous growth and is expanding its global operation. Already present in 30+ countries including North America, Europe, the Middle East, Australia and Asia.

To accommodate such fast-paced growth, Evosys have also expanded their capacity to execute over 1000 projects simultaneously with a dedicated Oracle Center of Excellence, host to over 1200 experienced Oracle consultants.

Visit us at www.evosysglobal.com.

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